How do I contact customer service?

If you have any questions, or need help, please start first with our frequently asked questions. If the information you are seeking is not listed, please e-mail us at customerservice@tonymarc.com and a member of our customer service team will respond to you within twenty-four (24) to forty-eight (48) hours.

Is gift wrapping available?

Items may be gift wrapped in our signature Tony Marc boxes and packaging. Gift wrapping costs varies based on package size and contents.

Do I need to setup an account to place an order?

You can place an order online at tonymarc.com without creating an account. In order to make a purchase through the site, you will need to provide name, shipping address, billing address, telephone number, e-mail address, credit card number or other payment account.

If you do choose to setup an account, you’ll be able to enjoy the following benefits:

• Receive email promotions and special offers
• Track your orders and review order history
• Add items to your wish list
• Preview of new items prior to general release
• Earn points redeemable for rewards

How can I check the status of an order?

With an online account you can login and check the status of an order in your order history. If you don’t have an account, you can e-mail customerservice@tonymarc.com with your order number and details and a member of our customer service team will respond to you within twenty-four (24) to forty-eight (48) hours.

A shipping confirmation e-mail with a tracking number will be sent, once your items ship, to the e-mail address associated with the order. Note that shipping carriers may take up to forty-eight (48) hours for their tracking system to reflect the status.

What forms of payment are accepted?

We securely accept American Express, Visa, Mastercard, and Discover credit and debit cards. In addition, you can use PayPal for quicker, easier secure checkout. We also accept Tony Marc electronic gift cards. We do not accept checks, cash on delivery, layaway plans, or money orders. Verification of payment information will be required prior to the acknowledgement or completion of any transaction.

Why is an item only available as pre-order?

To help us maintain low production costs, from time to time, we will offer new items exclusively for pre-order. This will enable us to schedule a timely production run and extend to you the lowest possible price per item. In addition, our team of designers may elect to preview a new item prior to production to gather consumer interest.

You will need to provide your e-mail address when you place your order to participate in the Tony Marc Pre-Order Program.

How do I unsubscribe from email promotions?

To unsubscribe from e-mail promotions, click unsubscribe at the bottom of the e-mail communication and follow the instructions.

How do I initiate a return of an item purchased?

To request a return, contact customerservice@tonymarc.com and provide the order number and list of items being returned. If you have an online account, login to your account to locate the order number and details in your order history. 

You may return any non-final sale items ordered on tonymarc.com for refund within thirty (30) days from your item’s ship date. Merchandise being returned is required to be in original condition, unworn, unused, unwashed, unaltered, and with original labels and tags. Perishable items being returned are generally non-returnable unless they are defective, damaged, or expired upon receipt. We will provide pre-paid return labels for orders shipped within the United Sates.

Do I have to pay sales tax?

State, local, and county sales tax may be charged for online transactions based on billing and/or shipping address and as required by applicable laws. 

How is my personal information protected?

We use Secure Socket Layer (SSL), the industry standard for encryption protocol, to help protect your order and personal information from unauthorized use. In addition, we take reasonable steps to ensure that any third-party business partners to whom we transfer any data will provide protection of that information.

What are my shipping options?

Standard Shipping Costs are included on all orders. Most orders are shipped within 2-7 business days are the order is submitted. Express delivery orders (when available) are shipped within 2-3 business days after the order is submitted. Additional delivery time should be expected for orders shipping outside of the United States.

How do I determine the correct weight or size?

Details regarding the specific weight, size, and/or fit of applicable items can be found within the description and ordering details of each item on the products page.

Can I find Tony Marc products in stores?

Tony Marc products are currently only available for purchase online exclusively at tonymarc.com. An Etsy store is coming soon!